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Returns

Undamaged and Unopened Items may be returned within 7 days of the order's shipping date at the buyer's expense.  No credit will be given for the original shipping cost paid to have the order shipped to you.  Returns must be accompanied by a copy of the order invoice or order confirmation email.  Please e-mail info@stencil-art.co.za to notify us that you are returning items. 

 Damaged Goods - You must notify us by email at info@stencil-art.co.za of any damaged goods within 5 days of receipt of your order.  We will then make appropriate arrangements with you for return of the damaged goods at our expense through Aramex.

Return address:

Stencil-Art, 22 Van Der Stel Street, Kensington B, Randburg

 

Refund:

You should expect to receive your refund within 10 days of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (48 to 72 hours), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process our refund request (5 business days).